Context: Five sites of Healthwise drugstore, a mid-sized drugstore company, struggled to track prescriptions, maintain inventory, and provide individualized client care. The pharmacy was suffering from ineffective stock management, which frequently resulted in shortages of necessary prescription drugs. This had a detrimental effect on patient happiness and loyalty.
Problems:
Inventory management: Inaccuracies, stockouts, and overstocking occurred as a result of manual inventory tracking, which raised operating expenses and reduced revenues.
consumer service: In the highly competitive pharmacy sector, it can be challenging to offer individualized care due to a lack of consumer data integration.
Workflow Efficiency: Employees' time spent on manual data entry, insurance claims, and billing was considerable, which took away from their ability to provide customer service.
Solution: A full point-of-sale (POS) system created especially for pharmacies was built by HealthWise Pharmacy. The system featured integrated customer profiles, automated billing, real-time inventory management, and reporting capabilities.
Findings:
Better Inventory Management: By minimizing overstocking and drastically reducing stockouts by 40%, the POS system's real-time tracking helped to cut inventory expenditures by 20%. The automated reordering function made sure that necessary prescription drugs were constantly available.
Improved consumer Experience: HealthWise was able to manage prescription histories, provide automated refill reminders, and provide customized promotions thanks to connected consumer profiles. Recurring business and client loyalty increased by 30% as a result of this tailored approach.
Enhanced Workflow Efficiency: By automating the invoicing and processing of insurance claims, staff members were able to save roughly 15 hours a week and focus more on providing customer care. Additionally, the automated systems reduced manual errors by 50%. Additionally, the system produced thorough reports that improved overall corporate operations and assisted management in making choices.