Customer Relationship Executive

Working Hours: 10:00 AM – 6:00 PM
Salary Range: BDT 12,000 – 15,000 (Negotiable based on experience)

About TechSoul

TechSoul is a growing software development company committed to delivering innovative solutions in SaaS, AI, 3D applications, and web technologies. We’re looking for a passionate and people-oriented Customer Relationship Executive to join our dynamic team at our Uttara, Dhaka office. If you love building relationships and ensuring customer satisfaction, this role is for you.

Role Overview

As a Customer Relationship Executive at TechSoul, you will be responsible for maintaining strong relationships with our clients, ensuring their needs are met efficiently, and enhancing customer satisfaction. You’ll act as the bridge between clients and our internal teams, helping to deliver seamless communication, timely support, and long-term trust.

Key Responsibilities

• Build and maintain strong relationships with clients to ensure long-term satisfaction
• Communicate effectively with clients to understand their needs and provide appropriate solutions
• Manage client inquiries, feedback, and service issues promptly and professionally
• Coordinate with internal teams (sales, marketing, and development) to ensure smooth project execution
• Maintain client records, track communication history, and prepare regular reports
• Follow up with clients post-delivery to ensure continued satisfaction and identify upselling opportunities
• Assist in developing customer engagement and retention strategies
• Stay informed about company products and services to effectively support and promote them
  

Required Skills & Qualifications

• Minimum 1 year of proven experience in customer relationship management, client servicing, or a similar role (must)
• Excellent communication, interpersonal, and problem-solving skills
• Strong sense of responsibility and commitment to client satisfaction
• Ability to handle multiple client accounts and prioritize tasks effectively
• Good understanding of CRM tools and digital communication platforms
• Strong motivation to learn new skills and adapt to changing client needs
• Should be able to blend well with the office culture and work collaboratively with the team
• Good communication skills in both Bangla and English
• Must be able to work full-time onsite at our Uttara office
• Must have a strong willingness to learn new skills and adapt to changing trends
• Should be able to blend well with the office culture and work collaboratively with the team
  

What We Offer

• Competitive salary based on experience and performance
• Opportunities for career growth and skill development
• Friendly, collaborative, and client-focused work environment
• Complimentary lunch, tea, and coffee
  

Application Process

Interested candidates are invited to send their CV to [your email address] with the subject line:
“Application for Customer Relationship Executive – [Your Name]”