1. Introduction

At Techsoul, we strive to provide the highest quality products and services. If you are not entirely satisfied with your purchase, we’re here to help. This Return Policy outlines the conditions under which we accept returns and issue refunds.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• The return request must be made within 30 days of the purchase date.
• Digital products, custom-developed applications, and services are non-returnable and non-refundable unless specified otherwise in a separate agreement.

3. Non-Returnable Items

The following items are non-returnable:

• Digital products, including software and downloadable products.
• Custom-developed web applications, mobile apps, and WordPress websites.
• Services that have been fully delivered or completed.

4. Return Process

To initiate a return, please follow these steps:

1. Contact us at [contact information placeholder] to request a Return Merchandise Authorization (RMA) number. Please provide your order number, the reason for the return, and any relevant details.
2. Once you receive the RMA number, securely package the item and include the original receipt or proof of purchase.
3. Clearly write the RMA number on the outside of the package.
4. Ship the item to the address provided by our customer service team. You are responsible for the return shipping costs.

5. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund within 14 business days. The refund will be applied to your original method of payment.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [contact information placeholder].

7. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Late or Missing Refunds

If you haven’t received a refund within the stated timeframe, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

9. Contact Information

If you have any questions about our Return Policy, please contact us at [email protected].

Last Updated: [17th June 2024]