Customer Relationship Manager

Job Category: Customer Relationship manager Sales Assistant
Job Type: Full Time
Job Location: Bangladesh Dhaka Uttara

Location: Uttara
Type: Full-time / Part-time

About Us:
We are a leading software development company specializing in creating web applications, mobile applications, and WordPress websites. We pride ourselves on delivering high-quality solutions and exceptional client service. To support our growing client base, we are looking for a proficient marketplace Manager to join our team.

Job Overview:
We are seeking a dedicated and experienced Upwork Manager who is proficient in both spoken and written English. The ideal candidate will have a solid understanding of the freelance market, excellent client management skills, and the ability to document client requirements accurately.

Key Responsibilities:

  • Manage and build strong relationships with clients on online marketplace like Upwork, etc. and social media like FB, instagram, Linkedin etc., ensuring their needs are met and expectations exceeded.
  • Document client briefs and requirements with precision, providing clear instructions to the development team.
  • Write professional, clear, and concise emails, ensuring effective communication with clients.
  • Respond promptly and efficiently to client messages and inquiries.
  • Handle multiple client accounts simultaneously, maintaining thorough documentation of all communications and project updates.
  • Anticipate client needs and proactively address potential requirements.
  • Use project management and communication tools to streamline workflows and ensure efficient project delivery.


  • Proficient in both spoken and written English.
  • Knowledge of the freelance market is a plus.
  • Skilled in client management and relationship building.
  • Diligent in documenting client briefs and requirements for the development team.
  • Excellent email writing skills, with a keen eye for detail and clarity.
  • Prompt and efficient in responding to messages and inquiries.
  • Adept at multitasking and managing multiple client accounts simultaneously.
  • Strong organizational skills to ensure all client communications and project updates are thoroughly documented.
  • Capable of anticipating client needs and proactively addressing potential requirements.
  • Experienced in using project management and communication tools to streamline workflows.

Preferred Qualifications:

  • Previous experience managing clients on Upwork or other freelance platforms.
  • Familiarity with software development processes and terminology.
  • Ability to work independently and collaboratively within a team.

What We Offer:

  • Competitive salary and performance-based bonuses.
  • Flexible working hours.
  • Opportunity to work with a talented and passionate team.
  • Professional growth and development opportunities.
  • We provide Launch, tea and coffee.

How to Apply: Interested candidates are invited to send their resume, cover letter, and portfolio to [your email address]. Please include “Digital Marketer Application – [Your Name]” in the subject line.

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